EU Right of Withdrawal / Cancellation Request
Killer Nashville provides this page for customers in the European Union who wish to submit a withdrawal or cancellation request for an eligible online purchase.
Submitting this request confirms that we have received your withdrawal or cancellation request. It does not automatically mean that your purchase is eligible for a refund. Killer Nashville will review each request according to the type of purchase, the date of purchase, the date of the event or service, the status of any submission or deliverable, our published refund policy, and any applicable legal exceptions.
What This Request Is For
EU consumer protection rules may give certain customers the right to withdraw from an eligible online purchase within a cooling-off period. This page allows EU customers to submit that request electronically.
For Killer Nashville, purchases may include:
- Conference registrations
- Ticketed conference add-ons
- Awards dinner tickets
- Agent Round Table spots
- Award competition entries
- Manuscript or transcript-related submissions
- Sponsorship opportunities
- Other conference or non-conference items sold through Killer Nashville
Many Killer Nashville purchases are connected to a scheduled conference, limited-capacity event, meal, reserved seat, judging process, sponsorship service, or other time-sensitive offering. Because of this, some purchases may be exempt from the standard EU right of withdrawal or may be limited by the Killer Nashville refund policy.
Conference Registrations and Conference-Related Events
Killer Nashville conference registrations, ticketed add-ons, meals, roundtables, awards dinner tickets, and similar purchases are connected to a scheduled event taking place during a specific date or period.
These purchases require Killer Nashville to make advance commitments for space, seating, meals, staffing, printed materials, programming, and other conference-related planning. Because of these commitments, refund eligibility may be limited according to the Killer Nashville refund policy.
Please refer to the Killer Nashville Terms and Conditions and Refund Policy for current refund deadlines, eligibility requirements, processing fees, and any applicable exceptions.
Agent Round Tables
Agent Round Table spots are extremely limited and are reserved specifically for each registrant. Because of the limited availability and high demand for these spots, refund eligibility is governed by the Killer Nashville Terms and Conditions and Refund Policy, except where otherwise required by law.
Please refer to the Killer Nashville Terms and Conditions and Refund Policy for current rules and eligibility requirements.
Award Entries and Manuscript/Transcript Submissions
Award entry fees cover administrative processing, submission handling, coordination, and judging-related work.
Refund eligibility for award entries and manuscript or transcript submissions is governed by the published Killer Nashville refund policy. Eligibility may depend on factors such as submission status, processing already performed, applicable deadlines, and other item-specific requirements.
Please refer to the Killer Nashville Terms and Conditions and Refund Policy for current refund deadlines, eligibility requirements, processing fees, and any applicable exceptions.
Sponsorships and Promotional Opportunities
Sponsorships, advertising opportunities, promotional placements, and similar purchases may involve planning, administrative work, reserved promotional space, logo placement, recognition, publication deadlines, or other services that begin after purchase.
Refund or cancellation eligibility for these purchases depends on the type of sponsorship or promotional opportunity, the timing of the request, whether work has already begun, whether benefits have already been delivered, and whether the purchaser is acting as a consumer or as a business.
Please refer to the Killer Nashville Terms and Conditions and Refund Policy for current rules and eligibility requirements.
How to Submit a Withdrawal or Cancellation Request
To submit a request, please complete the form below.
You will be asked to provide:
- Your full name
- Your email address
- Your order number or order reference
- The item or purchase you are requesting to withdraw or cancel
- Whether your request applies to the full order or only part of the order
- Any additional information you would like us to review
After submitting the form, you will be asked to confirm your request. Once confirmed, you will receive an email confirming that Killer Nashville has received your request.
What Happens After You Submit
After your request is submitted and confirmed:
- Killer Nashville will review your request.
- We will compare the request with the applicable product type, purchase date, event date, submission status, refund deadline, and published refund policy.
- We will determine whether the purchase is eligible for a refund, partial refund, cancellation, credit, or no refund.
- We will contact you with the result of our review.
Submitting this form does not guarantee that a refund will be issued.
Refund Policy
Killer Nashville’s refund terms vary depending on the item purchased. Processing fees may apply to refunded items where permitted.
Please review the full Killer Nashville Terms and Conditions and Refund Policy for current refund deadlines, eligibility requirements, processing fees, and item-specific rules.
